If you're on this page then it looks like there's a fault, and we're sorry to hear that. 

Distribution (network) companies manage the poles & wires between power stations and your home or business. 

If you have an outage, here's who to contact. We've included phone numbers but it's normally quicker & easier to check online first using the links below. 

QLD

Energex - enter your suburb and Energex will show outages that may affect your area. You can also reach them on 136 262.

NSW

Essential Energy - enter your suburb online, or reach them on 132 080.

Endeavour Energy - enter your postcode and then choose your suburb. You can also download their outage app. You can reach them on 131 003.

Ausgrid - enter your postcode, address or scroll the map. You can talk to Ausgrid on 131 388

SA

SA Power - enter your address and SA Power will show outages that may affect your area. You can also reach them on 131 366.

VIC

Ausnet Services - you can track outages or give them a call on 131 799.

CitiPower - you can see if there is an outage in your area by entering your postcode or give them a call on 131 280.

Jemena - you can see if there is an outage in your area by entering your postcode or give them a call on 131 626.

Powercor - you can see if there is an outage in your area by entering your postcode or give them a call on 132 412.

United Energy - you can see if there is an outage in your area by entering your postcode or give them a call on 132 099.

ACT

Evoenergy - you can see if there is an outage in your area by entering your address or give them a call on 131 093.

TAS

TasNetworks - you can see if there is an outage in your area by entering your address or give them a call on 132 004.

Which distribution region am I in? 

There are three ways you can check this:

  1. Your local network company will be listed on your bill - normally in the top right section on the first page. This should be the same whether you have an Energy Locals bill or another retailer's bill. 
  2. Use our price search tool. After you enter your postcode it'll take you to your region. There are a handful of postcodes that are covered by two regions. If you're one of them please check your bill or check your NMI (see next point).
  3. Check your NMI (National Meter Identifier). You can find this on a previous bill from us or any previous retailer. Check the first few digits of your NMI:
  • If it starts with 31 or QB, you're in the Energex region.
  • If it starts with 400, 4204, 4407 or 4508, you're in the Essential Energy region.
  • If it starts with 431, you're in the Endeavour Energy region. 
  • If it starts with 4102, 4103 or 4104, you're in the Ausgrid region. 
  • If it starts with 200 or 210, you're in the SA Power region.
  • If it starts with 60 you’re in the Jemena region
  • If it starts with 61 you’re in the CitiPower area
  • If it starts with 62 you’re in the Powercor area
  • If it starts with 63 you’re in the Ausnet Services region
  • If it starts with 64 you’re in the United Energy region
  • If it starts with 70 you're in the Evoenergy  region
  • If it starts with 80 or 859 you're in the TasNetworks region

We hope this helps get you to the right distribution company so you know what's happening, and moreover we hope your power is restored very soon ⚡️

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