We love transparency and we're the only retailer in the country (world?) that tells customers exactly how much retail cost is included in each bill.
The only money we earn is a small, fixed amount per customer. From that we pay our Australian-based staff, run the billing system, website, manage your metering, pay regulatory charges and so on. We don't earn money from your energy usage.
Our residential profit per customer will be between $35-45 per customer per year. We say will because we're a relatively new organisation and energy is undoubtedly a game that requires a bit of scale. We're getting there rapidly though, thanks to our lovely customers who spread the word about the work we do for you.