There are two possible ways that customers may build up a credit balance on their account:
- From solar feed in tariff payments that exceed the net cost of grid energy.
- From 'smoothpay' payments being greater than required.
You can read more about smoothpay here.
If you build up a credit balance and it exceeds $200, we can pay it back into your bank account as long as you set up a direct debit when you joined.