There are two possible ways that customers may build up a credit balance on their account:

  • From solar feed in tariff payments that exceed the net cost of grid energy.

  • From 'smoothpay' payments being greater than required. 

You can read more about smoothpay here

If you build up a credit balance and it exceeds $200, we can pay it back into your bank account as long as you set up a direct debit when you joined. 

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